Updated May 2018
For the purposes of the Data Protection Act 1998, FireFly Poles (“we” or “us) is the “data controller” (ie the company who is responsible for, and controls the processing of, your personal data).
This policy applies to information we collect about visitors to our website and people who do business with us or register for our service.
Personal data we may collect from you
We will obtain personal data about you (such as your name, email address, address, and telephone number) when you complete an online form.
How we will use the information about you
We gather this information to allow us to process any orders and bookings you may make to provide the goods or services requested. The relevant information is then used by us to communicate with you on any matter relating to your booking and the provision of the goods or services in general. If you agree, we may also contact you about other products and services we think may be of interest to you.
Recipients of your personal data
We will share information about you with some of our suppliers who process data on our behalf that enable us to deliver our services to you, we undertake this data sharing on the basis of our legitimate interests, this includes;
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a message through our website contact form. If you agree to us providing you with marketing information, you can always opt out at a later date, via the unsubscribe links at the bottom of marketing emails or messaging us through our website contact form.
Please note if you choose not to receive marketing emails you will still receive service emails which are necessary for us to deliver our services to you, for example, if you book and pay for a workshop with us you will receive the confirmation email confirming your booking.
We do not sell or provide your data to any third parties for the purposes of marketing
How we protect your information
We will use technical and organisational measures to safeguard your personal data, for example, storing your personal data on secure servers.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
he information you provide may be transferred to countries outside the European Economic Area (‘EEA’) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above. The Privacy Shield ensures that data is protected to the same standards as used within the EEA.
Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send a message through our website contact form.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to FireFly Poles changes, for example, if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending a message through our website contact form. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
Sale of business
If FireFly Poles is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
By submitting your personal information you consent to the use of that information as set out in this policy.
How to contact FireFly Poles
Links to other websites